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LivePerson Exchange

Introducing LivePerson Exchange, a total customer interaction solution combining the benefits of four powerful eCRM tools: Chat, FAQ, Email, & Document Management.  Click here to view a demonstration of the features of LivePerson.

Product Benefits

Customer Center: Gain the edge over your competitors with the powerful Customer Message Center. You can now bring customers back to the point of purchase and increase your return from recurring customer visits. Customers can check message status, receive answers, access complete inquiry history, and update requests all in one place. The Customer Center is fully customizable to match the look and feel of your website.   Real-time, text-based chat: With LivePerson Chat you can provide your customers with instant interaction and the high level of service needed to provide quick assistance, answer questions and close sales. LivePerson Chat Corporate’s features include Canned Responses, Custom Variables, SSL Encryption, Chat Transcripts, Surveys and Reporting.   Email Management: Route incoming emails to the appropriate department within your company using our intelligent email routing technology. Standardized response forms make it fast and easy to be responsive to your customers’ needs. Operators can view previous emails for a particular unique individual. Both Email Management and Interactive FAQ use the same easy-to-use interface and Pre-Formatted Responses. Auto Response: Increase customer satisfaction by immediately sending a custom message from your company, letting your customer know that a solution to their need is on the way. Wireless Lead Alert: Never miss another sales lead! Get instant notification on your wireless device when you receive a new sales lead whether you’re on the road or in the office.   Interactive FAQ: Easily accessible through the Customer Center, your customers can find the answers they need, even when you’re not available. Customers can get self-service assistance in your Customer Center and find answers 24 hours a day.   Document Library: The Document Library helps you save money on marketing and sales collateral by allowing you to upload product material and other relevant documentation, all of which is accessible through your Customer Center. Your customers can download your latest brochures, product manuals, catalogs and sales literature in several formats.   Sales and Marketing Database: Instantly capture, build, and organize critical customer data in your personal contact manager. View your most recent prospects at a glance, with both customer profile information and email correspondence at your fingertips. Easily export contacts for direct mail and marketing campaigns with the click of a button.